Shipping Policy

Shipping available door to door for most US states. All items must be paid in full prior to shipping. 

Shipping Types

Our products are delivered in four ways:

  • Contactless Local Delivery
  • Front Porch Pickup
  • Front Door Parcel Delivery (e.g., UPS, USPS) to your delivery address
  • Truck Delivery for most furniture and other items that exceed parcel carrier shipping weight limits.

Contactless Local Delivery

For customers in Knox County, Tennessee, most items can be delivered within 2-3 days of receiving your order. Custom items may take 5-7 days to delivery. 

Front Porch Pickup

For customers in the local area, most items can be arranged to be picked up from the retail location within 2-3 days of receiving your order. Custom items may take 5-7 days to be ready for pickup. 

Front Door Parcel Delivery

Standard Shipping

Items are generally processed and shipped within 2-3 days of receiving your order. Custom order may take 5-7 days to be shipped. Shipping delivery times will vary depending on the carrier. An email with tracking information will be sent when the item ships. 

Expedited Shipping

For an additional fee, expedited shipping can be selected at checkout. Items are generally processed and shipped within 1 day of receiving your order (custom orders may take longer). Shipping delivery times will vary depending on the carrier but are generally shorter than standard shipping times. An email with tracking information will be sent when the item ships. 

Truck Delivery

Furniture is shipped via Truck Delivery due to the size and weight of the item. Shipping time will be based on the carrier's schedule and will be provided with the shipping quote. An email with tracking information will be provided when the item ships. 

Deliveries to Alaska, Hawaii, US Territories, and Military Addresses (APO/AFO)

Items shipped to Alaska, Hawaii and U.S. territories are delivered by USPS with an additional charge. Some heavy or oversized items cannot be shipped outside the contiguous 48 states. 

The standard shipping charge applies to orders shipped to APO/FPO addresses but delivery time may be longer. 

Shipping Rates

Our shipping and processing fees cover the processing, handling, packing and delivery of your order. Delivery fees do not include gift wrap or surcharges that may apply to some items.

Contactless Local Delivery

Contactless local delivery is free to customers within our local Knox County, Tennessee area. 

Front Porch Pickup

Front Porch Pickup is free to customers within our local area. 

Front Door Parcel Delivery

Rates are determined at checkout based on the item weight, delivery option selected, and destination. 

Truck Delivery

Items that require truck delivery will be noted in the product description. A quote will be provided to the customer and once accepted either added to the invoice or provided in a separate invoice. Rates will be determined by carrier availability, weight, and destination. 

Delivery Times

Delivery times are dependent upon the carrier and shipping method selected. Local pickup and delivery for non-custom items are generally within 2-3 days of receipt of the order. Standard shipping times may be 5-8 days from the ship date while expedited shipping may be 2-4 days from the ship date. Truck delivery times vary based on the carrier but customers should expect and average of 2-3 weeks from order to delivery.